OUR CUSTOMER SERVICE GUARANTEE
The Le Chocolatier customer is accustomed to the best in life and that includes superior service at all times. We at Le Chocolatier work hard to keep a commitment to you- our valued customer – that we will provide superior, customized and friendly service - always. We offer you our assurance to go out of our way and beyond to maintain our precious relationship with you by guaranteeing the highest level of customer satisfaction possible.
This level of satisfaction – OUR GUARANTEE – includes:
a. FRESH QUALITY- Le Chocolatier’s legendary chocolate will always contain the freshest, most quality ingredients available.
b. CLEAN - The sleek production facility of Le Chocolatier is always kept immaculate and clean by our diligent and conscientious professional staff of chocolate artisans.
c. TASTE -The taste of our distinguished chocolate products will surpass all other similar products in the market today.
d. PERFORMANCE -We will outperform all competition in the market today in customizing your order to fit your unique requirements.
e. ON TIME - We will complete your order by the agreed upon date that you need it, on time and without fail.
f. COURTEOUS - We will treat you, our valued customer, with consistent, friendly and courteous service at all times and without fail.
g. WORKPLACE - We will maintain a happy and healthy work environment for our very talented and unique staff which will trickle down to you, our customer, in positive attitude and ultimate professionalism.
h. SHIPPING & DELIVERY - We will follow a reasonable protocol of rules and guidelines to get your chocolate to you in perfect condition when local delivery or nationwide shipping is requested. This includes – always - using well air-conditioned vehicles, sufficient insulation and shorter shipping times in warmer months, and familiarity with shipping routes to get your order where it needs to be PERFECTLY & ON TIME.
i. AVAILABLE TO YOU – Le Chocolatier’s service staff is available to you by phone during work hours and online 24/7. We are here for you and fully stand behind our delicious chocolate creations – always.
Thank you for choosing Le Chocolatier. We appreciate your trust in us.
Marlene & Joseph Marmor
1840 Northeast 164th Street
North Miami Beach, FL 33162